Refund Policy

1. Individual Subscriptions

If you purchased an individual learner subscription directly through sbelearning.com, you may request a full refund within 7 days of your purchase date, provided you have not completed more than one lesson. After 7 days, or once meaningful course content has been accessed, subscriptions are non-refundable.

2. Organizational (B2B) Subscriptions

Subscriptions purchased by organizations on behalf of their learners are governed by the terms of the applicable service agreement or purchase order. Organizational subscriptions are non-refundable once activated. For questions about your organization's contract, contact your account representative.

3. How to Request a Refund

To request a refund for an eligible individual subscription, email us at media@springboardincubators.org with the subject line "Refund Request" and include the email address associated with your account and your purchase date. We will process eligible refunds within 5–7 business days.

4. Technical Issues

If you are experiencing a technical problem that prevents you from accessing content you paid for, please contact us before requesting a refund — we will do our best to resolve the issue promptly. Refunds will not be issued for technical problems that can be resolved through reasonable support.

5. Contact

Questions about this policy can be directed to media@springboardincubators.org.